“I was completely shocked as it was raining in the summer.”

Khalid had been offered the opportunity to resettle in America and in Canada but he had declined both, so keen was he to be able to return home to Syria. His children had been so disappointed that when he received a third phone call he didn’t even wait for the caller to finish their sentence before saying ‘yes we will travel’. Here he talks to us about his fears before travel, the warm welcome and how Cardiff now feels like home.

“They gave me hope.”

Zahar and Lena arrived in a small market town in Lincolnshire just as the Covid-19 pandemic took hold. At first they wanted to leave as quickly as possible and move to a bigger, more diverse city. But now they say they wouldn’t want to live anywhere else and are volunteering with their Community Sponsorship group to welcome another family to the area.

“I felt like I had someone from my family with me that day.”

Rashed, Amira and their three daughters arrived in Northern Ireland in September 2019. The warm welcome they received from the Small World Community Sponsorship Group and their neighbours has developed into real friendships that have supported them through the pandemic and the arrival of a fourth daughter.

“Although being thanked was never our main motivation on some level we did expect gratitude”

“My advice to Community Sponsorship groups is that you need to be prepared to really listen to the family and work in partnership with them: you’re not offering a helping hand to helpless people. You also need to be prepared to change and grow yourself. Getting involved in Community Sponsorship forced me to learn and develop.” A volunteer acknowledges that she expected gratitude from the refugee family that her group supports. She explains how she came to understand her role better once she confronted these expectations.

60 seconds with… Della

Della worked with a small team of volunteers to welcome three refugee nurses to Great Yarmouth. Find out why she got involved in Neighbours for Newcomers and what advice she has for other volunteers.

Read all news and insight from our initiatives

See coverage of Reset UK in the press and media

Find out how Community Sponsorship helps refugee families in need build a new life in the UK with confidence and dignity.

How do I sponsor a refugee family?  How does the process work?  Reset is here to support you every step of the way.

We’ve designed toolkits to make it easy for you if you’re involved as a lead sponsor or a local authority. 

Wherever you are on the fulfilling and thrilling journey through Community Sponsorship, we have training courses, videos, articles and more, all designed to help your group and the family you support.

Our events

From drop-in sessions to UK-wide networking events, we bring together people and professionals involved in all stages of the Community Sponsorship journey.

Make a direct difference in the world by getting involved with your nearest Community Sponsorship group – or starting one up yourself!

Make an extraordinary difference to the lives of people who have lost everything by signing up to our (free) Landlords for Refugees register.

Not everyone can donate their time, so if you are choosing to donate money today instead or as well as, thank you. Your generosity is vital to the work we do support community-led welcome of refugees.

Help others by sharing your account.  Why were you attracted to community-led welcome?  What worked, what did you learn, what has the experience been like for you?

Reset empowers volunteers to welcome refugees into communities across the UK. Find out about us and the kinds of programmes we’ve been involved with.

Research, monitoring and evaluation are essential for making evidence-based decisions that will support Community Sponsorship to grow and flourish.

Our advocacy work

Sponsoring a refugee family is a significant responsibility. We advocate for Community Sponsors to ensure that they are properly supported throughout their journey.

Our advocacy focuses on representing the views of Community Sponsors to the Home Office to support them in implementing the necessary operational changes. 

We also represent the views of Community Sponsors to other key stakeholders, including Local Authorities, international organisations, the wider resettlement field, housing providers and financial institutions. We also use our voice to campaign on policies  affecting refugees. We are members of the  Together With Refugees coalition, campaigning for a more humane approach to people seeking protection in the UK.