Home » Making a Community Sponsorship application » Questions 3.1a to 3.1e – Arrival in the UK » Preparing a complaints handling policy and procedure
Questions 1.1 – 1.9: This section details the organisation you will be submitting your application through. All organisations applying for Community Sponsorship must be either charity registered in the relevant nation of the UK, a Community Interest Company (CIC) or a body falling within section 10(2)(a) of the Charities Act 2011.
1.10: This is the name your group will be referred to as throughout your Community Sponsorship project.
This is the section where your named Lead Sponsor will outline that the application made meets what the Home Office have said must be in place.
When signing the application, your Lead Sponsor organisation might ask the Group for assurances or evidence that things are in place; this is very wise because this declaration will form the sponsor agreement.
They are signing off that your group have adequate safeguarding protocols in place, that they have discussed and decided how volunteers in your group are assessed, that you’ve been in discussion with Reset regarding your compulsory training, that you have a complaints policy (a template complaint policy is available here) and that the funding is in place to support the application.
When applying for approval in principle, the Lead Sponsor needs to attach a signed and dated copy of the application form and:
If your application is for full approval, this must also include:
As mentioned above, the purpose of the application is to demonstrate that your Group has identified what it needs to take responsibility for welcoming a refugee family in your community. At the time of writing the application, you will be doing research in the abstract (you don’t know how many people will be in the family, their ages, their specific needs or interests) but you must show that you are prepared for different challenges; it’s not a question of being an expert, it’s about knowing the services and people you can call on should you need them
A key word in the application is empowerment. When formulating your answers, think about how to best enable the family to access the services you are writing about. You can find out more about empowerment in our online resource.
Also remember: quality over quantity! Be sure to answer the application’s questions directly without adding too much information, focus on answering what the question is asking. For example, when demonstrating that you are aware of the school registration process, you won’t need to give details of every conversation you’ve had with each school in the area. It will be important for your Group to have access to the research once a family has been allocated, but you only need to demonstrate to the Home Office that you have done the work.
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See coverage of Reset UK in the press and media
Find out how Community Sponsorship helps refugee families in need build a new life in the UK with confidence and dignity.
How do I sponsor a refugee family? How does the process work? Reset is here to support you every step of the way.
We’ve designed toolkits to make it easy for you if you’re involved as a lead sponsor or a local authority.
Wherever you are on the fulfilling and thrilling journey through Community Sponsorship, we have training courses, videos, articles and more, all designed to help your group and the family you support.
From drop-in sessions to UK-wide networking events, we bring together people and professionals involved in all stages of the Community Sponsorship journey.
Make a direct difference in the world by getting involved with your nearest Community Sponsorship group – or starting one up yourself!
Make an extraordinary difference to the lives of people who have lost everything by signing up to our (free) Landlords for Refugees register.
Not everyone can donate their time, so if you are choosing to donate money today instead or as well as, thank you. Your generosity is vital to the work we do support community-led welcome of refugees.
Help others by sharing your account. Why were you attracted to community-led welcome? What worked, what did you learn, what has the experience been like for you?
Reset empowers volunteers to welcome refugees into communities across the UK. Find out about us and the kinds of programmes we’ve been involved with.
Research, monitoring and evaluation are essential for making evidence-based decisions that will support Community Sponsorship to grow and flourish.
Sponsoring a refugee family is a significant responsibility. We advocate for Community Sponsors to ensure that they are properly supported throughout their journey.
Our advocacy focuses on representing the views of Community Sponsors to the Home Office to support them in implementing the necessary operational changes.
We also represent the views of Community Sponsors to other key stakeholders, including Local Authorities, international organisations, the wider resettlement field, housing providers and financial institutions. We also use our voice to campaign on policies affecting refugees. We are members of the Together With Refugees coalition, campaigning for a more humane approach to people seeking protection in the UK.