Our Values

Community Sponsorship is the best thing I have done. It has shaped me as a person. It's a great gift to be able to do this, and I can't wait to tell my children some day about what I did. I couldn't have done it without Reset.

Sarah, Erewash Community Sponsorship group

What drives our work?

At Reset Communities for Refugees, the values we choose will define not only who we are as an organisation, but how we show up for the communities we serve. As we consider what these values should be, it is vital to reflect on the principles that guide our work: the ways we welcome people, build trust, and nurture relationships that empower individuals and strengthen communities. Our values should capture the qualities that help us act with purpose, foster connection, and respond to challenges with courage, care, and integrity.

In shaping these values, we must think about what matters most in how we interact with others. How we create spaces where everyone feels seen, respected, and included; how we support, collaborate, and honour the dignity and strengths of every person; and how we build relationships that are rooted in trust and mutual respect. Values should reflect not only who we want to be when things are easy, but also who we commit to being when circumstances are difficult. In hostile environments, when external pressures, prejudice, or systemic barriers test our resolve, our chosen values must remain steadfast, guiding our decisions and actions even when it is inconvenient, uncomfortable, or challenging.

These values are a compass for every part of our work. They will guide the way we act, the partnerships we form, and the culture we foster within our organisation. They should be principles we live by consistently – principles that are clear, unwavering, and resilient – so that everyone involved with Reset understands what we stand for and why. By grounding ourselves in values that reflect our mission and the strengths of the communities we serve, we can ensure that the principles we adopt are meaningful, actionable, and enduring, providing a foundation for courage, connection, and collective impact in all circumstances.

Community

We recognise the power of community. It’s where connections turn into impact. We believe real change happens when people come together with shared purpose, mutual

support, and a commitment to lift each other up. By creating spaces to welcome, learn, and belong, we don’t just serve a community, we grow one.

Resilience

Resilience is at the heart of community-led welcome. We meet communities’ commitment with consistency, care, and high standards of support. Walking alongside families through uncertainty takes emotional strength, adaptability, and perseverance – and we honour that.

Integrity

Our integrity means we act with honesty, evidence, and respect for the communities we serve. We pair trusted experience with proven insight, stay transparent, and remain accountable. By being clear and principled, we build trust and equip communities with practical, credible support, helping refugees start safe new lives.

Read all news and insight from our initiatives

See coverage of Reset UK in the press and media

Find out how Community Sponsorship helps refugee families in need build a new life in the UK with confidence and dignity.

Make an extraordinary difference to the lives of people who have lost everything by signing up to our (free) Landlords for Refugees register.

Not everyone can donate their time, so if you are choosing to donate money today instead or as well as, thank you. Your generosity is vital to the work we do support community-led welcome of refugees.

Help others by sharing your account.  Why were you attracted to community-led welcome?  What worked, what did you learn, what has the experience been like for you?

Reset empowers volunteers to welcome refugees into communities across the UK. Find out about us and the kinds of programmes we’ve been involved with.

Research, monitoring and evaluation are essential for making evidence-based decisions that will support Community Sponsorship to grow and flourish.

Our advocacy work

Sponsoring a refugee family is a significant responsibility. We advocate for Community Sponsors to ensure that they are properly supported throughout their journey.

Our advocacy focuses on representing the views of Community Sponsors to the Home Office to support them in implementing the necessary operational changes. 

We also represent the views of Community Sponsors to other key stakeholders, including Local Authorities, international organisations, the wider resettlement field, housing providers and financial institutions. We also use our voice to campaign on policies  affecting refugees. We are members of the  Together With Refugees coalition, campaigning for a more humane approach to people seeking protection in the UK.